Privacy policy
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Privacy Policy
This privacy policy describes how Riavono ("we," "us," "our," or the "Website") collects, uses, and shares your personal information when you visit our website, use our services, make a purchase through riavono.com (the "Website"), or otherwise communicate with us (collectively referred to as the "Services").
In this privacy policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or any other person whose data we collect in accordance with this policy.
Please read this privacy policy carefully. By using or accessing the Services, you agree to the collection, use, and sharing of your data as described herein. If you do not agree with this privacy policy, you may not use or access the Services.
Company Information
Store name: Riavono
Company name: Cognitio Corp. Limited
Business address:
Room 409, Beverley Commercial Centre,
87–105 Chatham Road South, Tsim Sha Tsui
Kowloon, 00000, Hong Kong
Email: info@riavono.com
Phone: +1 470 935 7653
Personal Information We Collect
When you visit the Website, we collect certain information about your device, your interaction with the Website, and information needed to process your purchases. We may also collect additional information when you contact us for customer support.
Device Information
Examples: Browser, IP address, time zone, cookie information, and browsing history.
Purpose: To load the Website correctly and optimize its performance.
Order Information
Examples: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.
Purpose: To process orders, handle payments, and provide customer service.
Customer Service Information
Examples: Information you provide when contacting us for support.
Purpose: To provide support and improve your experience.
How We Use Your Personal Information
We use your personal information to provide and improve our services, including to:
- Process transactions and fulfill orders
- Communicate with you about your order or inquiries
- Screen orders for potential fraud or security risks
- Send you information or marketing about our products or services, in accordance with your preferences
How We Share Personal Information
We may share your personal information with third parties for legitimate purposes in accordance with this privacy policy, for example:
- With vendors or service providers who perform services on our behalf (such as IT support, payment processing, data analysis, customer service, cloud storage, order management, and shipping)
- With business and marketing partners, including e-commerce platforms, that offer services or advertising. These parties process data according to their own privacy policies
- When you ask, consent, or instruct us to share information, such as for product deliveries or through social media integrations
- With our affiliates or within our corporate structure to efficiently manage our operations
- In connection with business transactions, such as a merger, restructuring, or bankruptcy, or to comply with legal obligations, enforce terms, and protect our rights
Over the past 12 months, we have shared the following categories of personal information for the purposes described above:
| Category | Recipients |
|---|---|
| Identification data: contact details and certain order/account information | Service providers and business partners |
| Commercial information: order history, purchase behavior, and customer service data | Marketing partners |
| Internet activity: usage data | Affiliates |
We do not use or share sensitive personal information to draw conclusions about your personal characteristics.
User-Generated Content
The Services may allow you to post product reviews or other user-generated content. Any content published in public areas of the Services becomes publicly available. We are not responsible for who accesses this information and cannot guarantee that others will respect your privacy or protect the information.
Third-Party Websites and Links
The Website may contain links to third-party websites. If you follow these links, you should review the privacy and security policies of those parties. We are not responsible for the content or security of external websites.
Children's Personal Information
The Services are not intended for children and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
Data Security and Retention
No security measure is completely foolproof and we cannot guarantee absolute security. The retention period of personal information depends on the purpose, legal obligations, and business needs.
Your Rights Under US Privacy Law
Depending on your state of residence, you may have the right to:
- Request access to your personal information
- Request deletion of your personal information
- Request correction of inaccurate data
- Request data portability
- Opt out of the sale or sharing of your personal information
- Non-discrimination for exercising your privacy rights
You can exercise your rights by contacting us using the details below. We will not discriminate against users who exercise their rights.
International Data Transfers
Your personal information may be processed outside of your country of residence. When such transfers occur, we ensure that appropriate safeguards are applied to protect your data.
Contact Us
If you have questions about this privacy policy or how we process your personal information, please contact us:
Store name: Riavono
Company name: Cognitio Corp. Limited
Business address:
Room 409, Beverley Commercial Centre,
87–105 Chatham Road South, Tsim Sha Tsui
Kowloon, 00000, Hong Kong
Email: info@riavono.com
Phone: +1 470 935 7653